Support

Paws Support

Email support@majesticmade.dev. Paws has no user account, so include your app version, device model, operating-system version, and a short description—not private pet records.

Local Password or Lost Device

Majestic Made cannot recover a forgotten local password or retrieve records from a lost device. Paws disables or excludes automatic operating-system backup and device-to-device transfer for its app-private data, and it does not yet provide a full-vault recovery file. Deleting or reinstalling the app removes the local vault.

PDF Exports

Paws creates clinic, insurance, and emergency PDFs on the device. Review each PDF before sharing. Attach original receipts or veterinary records separately when a recipient requires them. Once shared, manage or delete the copy in the destination you selected.

Purchase or Restore

Confirm you are signed into the Apple or Google account used for purchase, then use Restore Purchases in Paws. Subscription cancellation and refunds are handled by the applicable app store.

Emergency Notice

Paws support cannot provide veterinary or emergency advice. Contact a veterinarian, animal poison-control service, or emergency clinic for an urgent concern.

Privacy Requests

Pet records are not stored in a Majestic Made account. Delete records in Paws or remove the app and its data through the operating system. See the Paws Privacy Policy for details.